Frequently asked questions

Are the products sold on Turnt Drip original?

The products sold on Turnt Drip are all 100% original, purchased directly from the brands, licensees or official distributors. We personally verify the authenticity and provenance of each product.

How much are the shipping costs?

You can see all the shipping rates by visiting the Shipping Policy section on the Turnt Drip website or after you purchase your product.

Who pays for the shipping?

Shipping costs are always paid by the buyer.

Do shipping costs include VAT?

No, shipping costs are exempt from VAT.

VAT if applicable, will be included in the order.

When & how can I make a return request?

You can make a return request within 30 days of receiving the goods by following the instructions on the Returns Policy page.

Who pays for the return shipping costs?

The return shipping costs are at the buyer's expense. Turnt Drip is responsible for the return only in case of faulty or incorrect products.

What should I do if I receive a faulty or incorrect product?

Should you receive a faulty product or not the product you ordered, open a return request ticket on your profile. We will send you instructions on how to proceed within the next business day following your request.